After my posts about troubleshooting Microsoft Teams I have received quite a few logs from people reporting issues. this post is a collection of error messages found so far.

First a quick overview of the ways to collect the logs:

1fileNow that we have the logs what are the common error message that I have found

ngClickDecorator: value not found in enum type. value:

This message often is repeated a number of times and then followed by an Unhandled exception:

2017-08-11T08:41:25.344Z Err ngClickDecorator: value not found in enum type. value:
2017-08-11T08:41:25.344Z Err ngClickDecorator: value not found in enum type. value:
2017-08-11T08:41:25.344Z Err ngClickDecorator: value not found in enum type. value:
2017-08-11T08:41:17.844Z Err Unhandled exception. Error: Script error., cause:

Analytics panel: analytics-panel value not provided. Verify PanelRegion has a value for this region

When creating a meeting I’m getting this message that is marked at the level “Err”. At this stage I’m not sure if this is actually an error or not.

chat-header: getAllLatestPeopleProfile – failed getting the data from people service

This message appears when teams fails to get profile data for users. I’ve got the feeling that this happens when a meeting is created in a Team where some users that haven’t logged in yet are included in a meeting.

017-08-11T05:01:56.738Z Err chat-header: getAllLatestPeopleProfile - failed getting the data from people service017-08-11T05:01:56.738Z Err chat-header: getAllLatestPeopleProfile - failed getting the data from people service2017-08-11T05:01:56.624Z Inf PeopleService: Number of profiles being requested - 12017-08-11T05:01:56.557Z War HTTP: Detected 11 concurrent pending requests to domain "api.teams.skype.com": POST https://api.teams.skype.com/emea/beta/users/search/primePOST https://api.teams.skype.com/emea/beta/users/fetch?isMailAddress=false&enableGuest=false&skypeTeamsInfo=truePOST https://api.teams.skype.com/emea/beta/users/fetch?isMailAddress=false&enableGuest=false&skypeTeamsInfo=truePOST https://api.teams.skype.com/emea/beta/users/fetch?isMailAddress=false&enableGuest=false&skypeTeamsInfo=truePOST https://api.teams.skype.co...

Global sync failed to get conversations.

This error message I found on my Windows 10 Mobile. When Channels in Microsoft Teams were corrupted my Windows 10 Mobile app didn’t want to load conversation at all anymore:

EventLevel:Error ||| EventName:Microsoft-SkypeTeams-Foreground ||| EventMessage:Message: Global sync failed to get conversations. Exception System.AggregateException: AggregateException_ctor_DefaultMessage (Constraint) ---> SQLite.Net.SQLiteException: Constraint

This was resolved by fixes put in place by Microsoft.

Cannot get the team name by thread id

This error message I found on my Windows 10 Mobile. When Channels in Microsoft Teams were corrupted my Windows 10 Mobile app didn’t want to load conversation at all anymore:

Timestamp:05/08/2017 18:52:08 ||| EventLevel:Error ||| EventName:Microsoft-SkypeTeams-Foreground ||| EventMessage:Message: cannot get the team name by thread id = [19:98a7d7c051cc4101901dae73f7de38f8@thread.skype]|||| MemberName: GetTeamAndChannelNameAsync|||| SourceFilePath: D:\m1\_work\19\s\SkypeSpacesClients\Microsoft.SkypeSpaces.Client\Conversations\Sync\ConversationsCache.cs|||| SourceLineNumber 361

This was resolved by fixes put in place by Microsoft.

 

Have you found any other messages in your log? Please feel free to add them in the comments below. If you can report the problem and a solution then even better.

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